Terms and Conditions

Art of Giving follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care in processing donations as per the mandates signed by our donors in the donor application forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the donor wants to cancel/deduct the donation, Art of Giving will respond within 15  working days from the date of receiving the complaint from the donor. The time required for refund of the wrongly deducted amount will depend on the merit of the case. We shall require a proof of the specified transaction amount and a written communication from the donor for refund within two days after the transaction.

  • In such cases if the receipt already has been issued, then the donor need to return the original receipt to our official address.
  • In case of tax exemption certificate already issued, refund will not be allowed..

We can be contacted for refund request through the e-mail at [email protected]

What information we collect

We use personal information collected from donors for the purposes of processing payments and communicating with donors about Art of Giving.  This information may include name, amount donated, PAN / Aadhar number, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by cheque, Donor Data also includes the data visible on the cheque.

Information from Payment Processors and Other Service Providers: Individual donor transactions shall be governed by the terms/conditions of the respective service Providers of Payment Gateway Platforms. Service Providers of respective Payment Gateways will allow online payment.

To provide donors the best possible experience, we work with service providers and may share donor Data and other information with, or have it transmitted through them, which includes collocation facilities and bandwidth providers as well as organizations that help non-profit organizations with fundraising.

How we use Donor information

Donor Data may be used for these kinds of purposes:

  • Issuing  receipts and thanking donors for donations
  • Informing donors about upcoming fundraising plans and other activities of Art of Giving
  • Internal analysis, such as research and analytics
  • Record keeping of transactions.
  • Reporting to  government agencies as mandated by law
  • Surveys, metrics, and other analytical purposes
  • Other purposes related to the fundraising plans.

Remarks/Comments furnished by donors may be publicly published and may be used in promotional materials. We may use available information of the Donor Data to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered for payment processors and other service providers only for the purposes described in this policy.

Contact us

If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please contact us at [email protected].

Security

We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures

We may disclose information of donors as required under law; when needed to protect our rights, privacy, safety, property, or users; and when needed to enforce our terms of service.

Updates

We may change the Donor Privacy Policy from time to time. Any changes in the Donor Privacy Policy will be reflected on this page. Substantive changes may also be announced through appropriate mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

Data Retention

We seek to retain donor-related information only as needed to fulfill the purposes described in this policy unless a longer retention period is required under law or regulations. For example, tax laws in India may require keeping contact information and contribution level of donors on file.

Rights

You have certain rights with respect to the information we collect about you. Upon request, we will communicate to you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Terms and Conditions